How Can We Help You?
Browse our support options below or submit a ticket and our team will get back to you as soon as possible.
Response Time
We respond to all tickets within 1 business day.
Email Support
support@nukhbaa.saPhone Support
+966 11 503 0466Choose How You'd Like Help
Multiple ways to reach us — pick what works best for you.
Submit a Ticket
Log a support request and track its progress through your customer portal.
Log In to SubmitA portal account is required to submit tickets.
Call Us
Speak directly with our support team during business hours (Sun – Thu, 8 AM – 6 PM).
+966 11 503 0466Frequently Asked Questions
How do I track my support ticket?
Log in to your portal account and visit My Tickets. You can see the status, replies, and history of all your tickets there.
What information should I include in my ticket?
Please include a clear description of the issue, steps to reproduce it, any error messages you see, and if possible, a screenshot or screen recording.
How long does it take to resolve a ticket?
Resolution times depend on the complexity and priority of the issue. Simple queries are often resolved same-day, while complex technical issues may take 2–5 business days.
Can I submit a ticket by email?
Yes. Sending an email to support@nukhbaa.sa automatically creates a ticket in our system and you will receive a confirmation with your ticket number.